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CareerVault

How can we help you?

Search our comprehensive knowledge base with 75+ articles

Browse by Category

Getting Started

Learn the basics of CareerVault

13 articles
Job Seekers

Build your profile and apply for jobs

38 articles
Recruiters

Source and manage candidates

29 articles
Companies

Enterprise features and team management

27 articles
Verification

Identity and credential verification

13 articles
Billing & Subscriptions

Manage your account and payments

12 articles
Privacy & Security

Data protection and compliance

15 articles
Integrations & API

Connect external tools and systems

11 articles
Quick Start Guides

Get Started in Minutes

Follow these step-by-step guides to master key features

Complete Your Profile in 10 Minutes
  1. 1
    Upload profile photo and resume
  2. 2
    Write a compelling 150-word bio
  3. 3
    Add 5-10 relevant skills
  4. 4
    List your work experience with achievements
  5. 5
    Add education and certifications
  6. 6
    Get your identity verified
Post Your First Job in 5 Steps
  1. 1
    Go to 'Post a Job' from sidebar
  2. 2
    Fill in job title and description
  3. 3
    Set requirements and salary range
  4. 4
    Add screening questions (optional)
  5. 5
    Publish and start receiving applications
Set Up Your Company Account
  1. 1
    Complete company profile with logo and details
  2. 2
    Add office locations if multiple
  3. 3
    Invite team members with roles
  4. 4
    Configure SSO if Enterprise
  5. 5
    Post your first job
  6. 6
    Set up integrations (Slack, ATS)
Build a Talent Pool
  1. 1
    Search for candidates using Boolean search
  2. 2
    Save promising candidates to a new pool
  3. 3
    Add tags and notes for organization
  4. 4
    Create a drip campaign for engagement
  5. 5
    Track engagement metrics
  6. 6
    Convert to applications when ready

Frequently Asked Questions

158 questions

Getting Started
How do I create an account on CareerVault?
Getting Started
What are the different account types?
Getting Started
Is CareerVault free to use?
Getting Started
How do I navigate the dashboard?
Getting Started
Can I switch my account type later?
Job Seekers
How do I create a professional profile?
Job Seekers
What is Profile Strength and how is it calculated?
Job Seekers
Can I upload my existing resume?
Job Seekers
How do I add work experience?
Job Seekers
What are Portfolio Items and how do I add them?
Job Seekers
How many job applications can I submit per month?
Job Seekers
What's the difference between free and premium job seeker plans?
Job Seekers
How does the AI Job Matching work?
Job Seekers
Can I control who sees my profile?
Job Seekers
What is Career Insights and what does it show?
Job Seekers
How do I track my job applications?
Job Seekers
What are Skill Endorsements and how do I get them?
Job Seekers
How do I add professional references?
Job Seekers
What is the Token Dashboard?
Verification
What is identity verification and why is it important?
Verification
How do I verify my identity?
Verification
Can I verify my education credentials?
Verification
What are Skill Assessments and how do they work?
Verification
How do I get my references verified?
Verification
What is Employment History verification?
Job Seekers
How do I search for jobs?
Job Seekers
What information do I need to apply for a job?
Job Seekers
Can I withdraw my application?
Job Seekers
How do I know if a recruiter viewed my profile?
Job Seekers
What is the AI Career Coach?
Job Seekers
How do interviews work on the platform?
Job Seekers
What happens when I receive a job offer?
Job Seekers
Can I see salary data for different roles?
Job Seekers
How do I invite friends to join CareerVault?
Recruiters
What's the difference between free and premium recruiter plans?
Recruiters
How do I search for talent?
Recruiters
What are Talent Pools and how do I use them?
Recruiters
How do Drip Campaigns work?
Recruiters
Can I manage candidates not on the platform?
Recruiters
How do I post a job?
Recruiters
How do I review job applications?
Recruiters
What is Right to Represent (RTR)?
Recruiters
How does Salary Confirmation work?
Recruiters
Can I schedule interviews through the platform?
Recruiters
How do I send an offer letter?
Recruiters
What analytics are available to recruiters?
Recruiters
Can I collaborate with my team?
Recruiters
How do I track placement revenue?
Recruiters
What are AI Candidate Recommendations?
Recruiters
What is the Email Inbox feature?
Recruiters
How do I manage project assignments?
Companies
How do I set up my company profile?
Companies
How do I invite team members to my company account?
Companies
What roles and permissions are available?
Companies
Can I manage multiple office locations?
Companies
How do I set up Single Sign-On (SSO)?
Companies
What is Team Management?
Companies
How many job posts can my company create?
Companies
Can I verify employee work history?
Companies
What analytics are available to companies?
Companies
How does Diversity Analytics work?
Verification
How long does identity verification take?
Verification
What documents are accepted for identity verification?
Verification
Is my ID information secure?
Verification
Do education verifications expire?
Verification
Can I retake a skill assessment?
Billing & Subscriptions
What is included in the Premium subscription?
Billing & Subscriptions
How do I upgrade to Premium?
Billing & Subscriptions
Can I cancel my subscription anytime?
Billing & Subscriptions
Do you offer refunds?
Billing & Subscriptions
What payment methods do you accept?
Billing & Subscriptions
How do I update my payment method?
Billing & Subscriptions
Can I get an invoice for my subscription?
Billing & Subscriptions
What happens if my payment fails?
Privacy & Security
Is CareerVault GDPR compliant?
Privacy & Security
How do I export my data?
Privacy & Security
How do I delete my account?
Privacy & Security
Who can see my profile?
Privacy & Security
How is my data encrypted?
Privacy & Security
What is the Audit Log?
Privacy & Security
Can I control email notifications?
Privacy & Security
What happens to my data if I'm inactive?
Integrations & API
What integrations does CareerVault support?
Integrations & API
How do I connect my ATS (Applicant Tracking System)?
Integrations & API
What is the Chrome Extension and how do I use it?
Integrations & API
Can I set up Slack notifications?
Integrations & API
Does CareerVault have an API?
Integrations & API
How do Webhooks work?
Integrations & API
What happens if an ATS sync fails?
Job Seekers
What are Video Introductions?
Job Seekers
How do I create a public profile link?
Recruiters
What is Boolean Search and how do I use it?
Recruiters
Can I send availability requests to candidates?
Companies
How does Predictive Analytics work?
Companies
What is White-Label Configuration?
Companies
Can I create custom projects and assign employees?
Getting Started
What browsers are supported?
Getting Started
Is there a mobile app?
Getting Started
How do I get technical support?
Getting Started
Can I suggest new features?
Privacy & Security
What is your data retention policy?
Privacy & Security
Do you sell my data to third parties?
Privacy & Security
What happens if my account is suspended?
Privacy & Security
What is Multi-Factor Authentication (MFA)?
Privacy & Security
How does the Live Chat support widget work?
Integrations & API
What are API rate limits?
Billing & Subscriptions
What is the difference between Free and Premium company plans?
Job Seekers
How do I share my profile with recruiters?
Recruiters
What is Candidate Nurturing?
Companies
How do I manage company reviews?
Companies
How do I build employer branding with culture and diversity features?
Companies
How are employee reviews collected and displayed?
Companies
What is the Automation Hub?
Verification
What is the Verification Hub?
Recruiters
How do I invite candidates who aren't on CareerVault?
Companies
What is Internal Messaging?
Job Seekers
How do I claim employment records created by companies?
Job Seekers
What are Personal Projects and how do I add them?
Recruiters
How do I track recruiter performance?
Companies
Can I configure custom branding?
Integrations & API
How does calendar integration work?
Job Seekers
What is the difference between Portfolio Items and Personal Projects?
Billing & Subscriptions
Do you offer discounts for nonprofits or educational institutions?
Privacy & Security
How do you handle cookie consent?
Recruiters
What are Saved Searches?
Companies
How many users can I invite to my company account?
Job Seekers
Can I apply to jobs if my profile isn't 100% complete?
Recruiters
How do I provide interview feedback?
Job Seekers
What is the Inbox used for?
Job Seekers
What are AI Job Recommendations?
Job Seekers
How do I claim employment records or project assignments?
Job Seekers
Can I provide feedback on my interview experience?
Companies
How does SSO auto-provisioning work?
Getting Started
What is the Platform Admin role?
Privacy & Security
How do I report inappropriate content or abuse?
Billing & Subscriptions
Can I switch between monthly and annual billing?
Integrations & API
What is the difference between Webhooks and API?
Recruiters
How do I track diversity metrics?
Job Seekers
What are Career Path Goals?
Companies
Can I customize job application forms?
Getting Started
How do I change my account settings?
Recruiters
What is the Token Dashboard?
Job Seekers
How do I prepare for an interview through the platform?
Companies
What compliance features are included?
Recruiters
Can I export candidate data to my ATS?
Getting Started
How do notifications work?
Job Seekers
What should I include in my professional bio?
Billing & Subscriptions
What happens to my data if I downgrade from Premium?
Job Seekers
How do referral rewards work?
Recruiters
How do I confirm interview attendance with candidates?
Companies
What are Platform Emails and how do I use them?
Integrations & API
How does the Email Integration route emails?
Getting Started
What analytics events are tracked on the platform?
Companies
How do I track team member activity?
Verification
What happens if verification tokens expire?
Recruiters
Can I schedule automated drip campaign emails?
Companies
How do I add team photos and employee testimonials?
Companies
How do I highlight our diversity and inclusion initiatives?

Platform Feature Overview

Everything you can do on CareerVault

Profile & Portfolio
  • Professional Profile
  • Work Experience
  • Education
  • Certifications
  • Personal Projects
  • Portfolio Gallery
  • Video Introduction
Verification & Trust
  • Identity Verification
  • Education Verification
  • Skills Testing
  • Verified References
  • Employment History
  • Claim Tokens
  • Verification Hub
Job Search
  • Find Jobs
  • AI Job Matching
  • AI Recommendations
  • My Applications
  • Career Insights
  • Salary Insights
  • Company Reviews
Career Development
  • AI Career Coach
  • Career Path Goals
  • Skill Gap Analysis
  • Learning Progress
  • Interview Preparation
Networking
  • Skill Endorsements
  • Professional References
  • Profile Sharing
  • Access Control
  • Invite Friends
Account Management
  • Profile Views
  • Token Dashboard
  • Settings
  • Billing
  • Inbox
  • Interview Feedback
  • Referral Rewards

Still need help?

Our support team is here Monday-Friday, 9am-5pm CST

Email Support

support@careervault.tech

24-48 hour response

Live Chat

Chat with our team

Mon-Fri, 9am-5pm CST

Documentation

API & Developer Docs

For technical integration

Premium customers receive priority support with guaranteed 12-hour response times

Need help? Chat with us!